Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

33810X real exams

Exam Code: 33810X

Exam Name: Avaya Aura® Contact Center Solution Design Exam

Updated: Sep 14, 2026

Q & A: 50 Questions and Answers

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Avaya 33810X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Solution Overview & Architecture20%- Avaya Aura Contact Center components
- Scalability and capacity planning
- System architecture and deployment models
Topic 2: Core Solution Components25%- Contact Center Manager Server and Console
- Avaya Aura Media Server and Session Manager integration
- Multichannel and self-service capabilities
Topic 3: Integration & Interoperability15%- Integration with Communication Manager
- APIs and scripting interfaces
- Third-party application integration
Topic 4: Implementation & Validation15%- Performance optimization and monitoring
- Deployment planning and best practices
- Troubleshooting and support design
Topic 5: Design Requirements & Considerations25%- Business and functional requirements analysis
- Network and security design
- High availability and redundancy design

Avaya Aura® Contact Center Solution Design Sample Questions:

Question #1

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

  • A. By using Create Proposal SSR
  • B. By using Create Upload Order SSR
  • C. By using Sales Force Updates
  • D. By using Create Order
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

  • A. Open Database Connectivity (ODBC)
  • B. Simple Direct Media Layer
  • C. Microsoft .NET
  • D. Open Computing Language (OpenGL)
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

  • A. Avaya Multimedia Messaging
  • B. Engagement Assistant
  • C. Microsoft Lync
  • D. Presence Service
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

  • A. What are the agent performance reporting requirements?
  • B. Which system support click-to-call from the web?
  • C. What is the percentage of customer support Issues that are resolved In one call?
  • D. What are the customer support pain points?
  • E. What Is the IVR name?
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Question #5

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

  • A. Avaya Multimedia Messaging
  • B. Engagement Assistant
  • C. Microsoft Lync
  • D. Presence Service
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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