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SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811
Exam Code: C-C4C14-1811
Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Updated: Sep 11, 2026
Q & A: 155 Questions and Answers
C-C4C14-1811 Free Demo download
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Master Data and Configuration | - System Configuration
|
| Integration and Communication | - Integration Scenarios
|
| Reporting and Analytics | - Service Reporting
|
| Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.
- A. Contract
- B. Visit
- C. Account
- D. Ticket
Correct Answer: B,C 🗳️
Question #2
Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.
- A. Customer
- B. Contract
- C. Installation point
- D. Registered product
Correct Answer: B,D 🗳️
Question #3
How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.
- A. They can attach Knowledge Base articles to tickets
- B. They can edit Knowledge Base articles in the agent workspace
- C. They can navigate to SAP JAM to search for Knowledge Base articles
- D. They can view Knowledge Base group updates in the Feed pane
Correct Answer: C,D 🗳️
Question #4
Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
- A. Customer
- B. Warranty ID
- C. Reference date
- D. Serial ID
Correct Answer: A,D 🗳️
Question #5
A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?
- A. Create a service request with SAP Support
- B. Respond to the requester
- C. Forward the incident to the provider
- D. Take over the incident
Correct Answer: C 🗳️
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