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Peoplecert ITIL-4-CDS : ITIL 4 Specialist: Create, Deliver and Support
Exam Code: ITIL-4-CDS
Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Updated: Oct 05, 2026
Q & A: 89 Questions and Answers
ITIL-4-CDS Free Demo download
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Structure and Teams | - Team culture and collaboration
|
| Topic 2: Information and Technology | - Supporting technologies
|
| Topic 3: Prioritization and Work Management | - Work planning and prioritization
|
| Topic 4: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 5: Value Stream Design and Development | - Designing service value streams
|
| Topic 6: Create, Deliver and Support Practices | - Service performance and quality
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question #1
Which is a reason why an organization should create competency profiles for each role?
- A. To plan the professional development of team members
- B. To ensure that technical skills are included in each profile
- C. To plan to fill all the mandatory ITIL roles
- D. To ensure that IT specialists have pi-shaped skill profiles
Correct Answer: A 🗳️
Question #2
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?
- A. Adopt a design thinking approach based on customer and user feedback
- B. Focus on app performance and security features
- C. Establish a team of expert developers to revise the initial design
- D. Implement a global standard design
Correct Answer: A 🗳️
Question #3
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?
- A. Hold regular meetings focusing on problem solutions
- B. Incorporate the organization's vision into the team culture
- C. Promote a culture of learning and development
- D. Encourage informal teams across the organization
Correct Answer: B 🗳️
Question #4
A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?
- A. Define and promote a uniform corporate culture across all teams
- B. Ensure that diverse team cultures are aligned with the company's values
- C. Encourage cultural diversity without boundaries or constraints
- D. Ensure that corporate culture fits into the cultural context of the teams
Correct Answer: B 🗳️
Question #5
An organization has found that a significant amount of rework is required, because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved. Which approach can be used to reduce this rework and its consequences?
- A. Validate the data, when tickets are being created by service desk agents
- B. Limit the use of tickets to major and high-priority incidents
- C. Train agents to capture the information required by each support team
- D. Use swarming to improve collaboration and validate information
Correct Answer: D 🗳️
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