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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Sales managers at Cloud Kicks need to visualize all open opportunities within a 10-mile radius based on the location of the related account.
Which solution should a consultant recommend?

A) Enable Location Services and add the Account Address field to the Opportunity page layout.
B) Leverage Salesforce Maps to show open opportunities on a Data Layer.
C) Create a dashboard that uses a report grouping opportunities by account location.

2. Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts.
Which configuration allows for this setup?

A) Set up lookup fields on the Contact object for multiple accounts.
B) Enable users to relate a contact to multiple accounts in Setup.
C) Create a custom object between the Account object and Contact object.

3. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

A) Some opportunities associated with these accounts are owned by other users.
B) Sharing rules for Opportunities are set to a public group for managers.
C) The user is a member of an Account Team with Read/Write access on Opportunities.

4. The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks.
Which guideline should a consultant consider when cloning an order with products?

A) A cloned order must be associated with the same contract as the original order.
B) A cloned order must have a later end date from the associated contract.
C) A cloned order's start date must fall between the associated contract's start and end dates.

5. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?

A) Install the Territory Health Assessment app from AppExchange.
B) Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
C) Develop reports and dashboards that compare the existing and new territories.

Solutions: