Exam Code: 132-S-709.1
Exam Name: Specialist: Avaya Voice Self-Service Implement Elective Exam
Updated: Nov 08, 2026
Q & A: 100 Questions and Answers
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| Section | Objectives |
|---|---|
| Administration and Troubleshooting | - Troubleshooting call flow and IVR failures - Monitoring self-service applications |
| Design and Implementation | - Call flow design for self-service applications (IVR) - Configuration of voice portals and routing logic - Speech recognition and DTMF handling |
| System Integration | - Integration with Avaya Aura Contact Center - Integration with Avaya Aura Communication Manager - SIP trunking and media processing integration |
| Avaya Voice Self-Service Solutions Overview | - Architecture and components of Avaya Voice Self-Service - Integration with Avaya Aura and contact center environments |
Yes:
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The Avaya Specialist: Avaya Voice Self-Service Implement Elective is Avaya's certification exam for Avaya Specialist Certification, at the Professional level. It validates skills employers hire for, which is why it can affect your career and future. Related credentials include Avaya Specialist IP Telephony, Avaya Call Center Implementation, Avaya IP Office Implement & Support.
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Basic knowledge of Avaya Aura Communication Manager and contact center solutions is recommended. Vendors revise eligibility rules from time to time, so verify the current requirements on the official page before booking.
The Avaya Specialist: Avaya Voice Self-Service Implement Elective blueprint covers 4 domains — including System Integration, Administration and Troubleshooting, Avaya Voice Self-Service Solutions Overview. The weightings tell you where to spend your hours; the complete outline above lists every subtopic.
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