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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How can you set a preference that is local to your machine?

A) By selecting File > Configuration
B) By selecting File > Options
C) By selecting File > Settings
D) By selecting Navigation pane > Configuration > Staff Management > Profiles

2. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents can use the Fill Inbox functionality to select any of the three queues.
B) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
C) Agents will get incidents only from the ql queue.
D) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

3. What are three required sections for Custom Process Models?

A) Test harness
B) Code containing integration with external systems
C) Footer
D) Code containing custom business logic
E) Header
F) Test script

4. What are the three different types of pull policy for queues?

A) Advanced
B) Standard
C) Strict Priority
D) First Due
E) Round Robin
F) Manual

5. Which three events are available with the JavaScript API?

A) enclose ()
B) aftersave()
C) onbeforesave ()
D) onsaveclose ()
E) ondataupdated()
F) onrefresh()

Solutions: