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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Proposal SSR
B) By using Create Upload Order SSR
C) By using Sales Force Updates
D) By using Create Order

2. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Database Connectivity (ODBC)
B) Simple Direct Media Layer
C) Microsoft .NET
D) Open Computing Language (OpenGL)

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service

4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) Which system support click-to-call from the web?
C) What is the percentage of customer support Issues that are resolved In one call?
D) What are the customer support pain points?
E) What Is the IVR name?

5. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service

Solutions: