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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A) AlAgentInteractionMessage
B) AlAgentInteraction
C) AlAgentSession

2. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

A) Enable and configure dynamic form for the object.
B) Configure page layout of the master record type.
C) Create a field set for all the fields to be grounded.

3. Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?

A) Call Explorer
B) Call Insights
C) Call Summaries

4. Universal Containers needs to bring individual customer warranties from an external system into Data Cloud. They want Agentforce to return warranty-related responses only for accounts whose warranty status is active. Which search approach should the Agentforce Specialist configure to ensure warranty-related information is retrieved correctly?

A) Use Hybrid Search and apply pre-filtering in a new custom retriever for matching accounts and where the WarrantyStatus = Active field,
B) Store the account's warranty status in an Agentforce custom variable to dynamically filter warranties during retrieval.
C) Depend on Agentforce instructions to enforce warranty constraints and include only WarrantyStatus = Active results.

5. Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?

A) The user does not have permission to access the fields.
B) The user's locale language is not supported by Prompt Builder.
C) The user does not have Einstein Sales Emails permission assigned.

Solutions: