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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

A) Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
B) Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
C) Set tracking site preference for each storefront
D) Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

2. Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

A) Use an integration tool so there is no need to consider data mapping as part of the design.
B) Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.
C) Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
D) Document the data type and size constraints in each system to ensure entities are mapped correctly.

3. Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd- sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A) Wishlist
B) Authentication credentials
C) Payment information
D) Address book

4. A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A) Marketing Cloud Connect for Service to Marketing Cloud
B) 82C Commerce storefront
C) Marketing Cloud Installed Package
D) Service Cloud for support of coupons and redemption management
E) B2C Commerce cartridge to call Marketing Cloud APIs

5. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
B) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
D) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

Solutions: