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Salesforce Certified Business Analyst Sample Questions:

1. Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?

A) Estimation
B) Defining the persona
C) Acceptance criteria

2. Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?

A) Stakeholder Analysis
B) Enterprise Analysis
C) Strategy Analysis

3. Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.
t.ng a long time for key functionality to display

A) Monitor the Lightning Usage App.
B) Enable Debug Logs.
C) Run the Lightning page layout.

4. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A) The support organization still needs to be trained on how to use Sales Cloud.
B) The previous implementation partner neglected to do a knowledge transfer of the final solution.
C) The system admins note a fair amount of technical debt without having the time or expertise to address it.

5. The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.
What should the BA do next?

A) Ask the project sponsor to increase the project budget.
B) Ask the project sponsor to request additional resources.
C) Ask the project manage to re-prioritize .. requirements.

Solutions: