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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The video chat application is experiencing internal problems.
B) The application is not trusted on the BlackBerry Device Service (BDS).
C) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
D) The users account has been locked out by the BDS.

2. What Menu item would need to be enabled so BlackBerry Support receives logs from a BlackBerry 10 (BB10) Smartphone?

A) Parental Controls
B) Application Permissions
C) Diagnostics in the Security and Privacy Menu item
D) Security Wipe Menu item

3. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Application is over 25MB
B) Mobile network is disabled
C) Use Wi-Fi' is enabled
D) Application is over 50MB

4. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account connects to the Microsoft Exchange through MAPI.
B) Using the "Work Account" option adds an email account that is only active while in the office.
C) Work Account is only used with extra security such as S/MIME and PGP.
D) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.

5. Which service in Windows Server 2008 is used to handle certificate enrollment requests on behalf of the BlackBerry Device Service (BDS)?

A) Microsoft Certificate Authority Service (MCAS)
B) Windows Certificate Service (WCS)
C) Certificate Enrollment Handling Service (CEHS)
D) Network Device Enrollment Service (NDES)

Solutions: