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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A) Lightning Component with required fields to update the Case, Work Order and Service Appointment.
B) Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.
C) Process Builder on Case to update the Service Appointment and Work Order.
D) oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

2. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A) Create Work Types and Locations.
B) Create Work Types with Products Consumed.
C) Create Work Types with Products Required.
D) Create Work Types with Work Order Line Items.

3. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Asset will have a Service Appointment that will represent the work needed for each machine.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
D) Each Account will have a Service Appointment that will represent the work to be done at the customer site.

4. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A) Custom mabile application
B) Salesforce Field Service mobile application
C) Salesforce browser-based application
D) Salesforce mobile application

5. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Bulk dispatch action
B) Candidates action
C) Dispatch console
D) Book appointment action

Solutions: