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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Select the Access level permission types for workspace membership. (Choose three.)

A) Write Only
B) Collaborator
C) Full Access
D) Partial
E) Read Only
F) Contributor

2. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) EOS
B) Blackberry OS
C) IOS
D) Android
E) Windows 10 mobile

3. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) Supervisor
B) User
C) admin
D) employee

4. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

5. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have images of all the users located at the new location.
B) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
C) You must have Admin rights for Genesys Cloud
D) You must have the basic profile data for the users at the new location.
E) You must know what groups to create for the new location.

Solutions: