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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
Response:

A) Maximum Conversation Time
B) Preferred Agent Wait Time
C) Bullseye Ring Delay
D) GPR Decision Timeout

2. Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A) Reduce hardware usage
B) Improve digital conversion rates
C) Optimize visitor engagement timing
D) Increase agent call time

3. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) False
B) True

4. In GPE, what is a "Journey"?
Response:

A) A summary report of daily routing activity
B) A training module for GPE AI models
C) The path a visitor takes across touchpoints and channels
D) A list of queue transfers within IVR

5. Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A) False
B) True

Solutions: