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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Upon expiration of a service engagement
B) At the time of the HW purchase
C) Prior to the HW purchase
D) Any time during the hardware lifecycle

2. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Securing sensitive data
B) Ensuring 100% uptime
C) Supporting mobile users with no downtime
D) Preventing theft of IT resources
E) Supporting printers based on usage
F) Ensuring rising levels of student performance

3. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Post Warranty Care Pack
B) HP Maintenance Kit replacement
C) HP Defective Media Retention
D) HP Contractual Services
E) HP Refresh Services

4. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The HP Care Pack Services registration date
B) One day after the HP base warranty expires
C) The date of the hardware purchase
D) The date of the HP Care Pack Services purchase

5. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP earned several recognitions for quality of support experience and excellence in operations.
D) HP provides the exact same service experience in more than 80 countries worldwide.

Solutions: