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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Release and deployment management
C) Service asset and configuration management
D) Knowledge management

2. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Service catalogue management
C) Information security management
D) Service asset and configuration management

3. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

4. Which two elements of financial management for IT services are mandatory?

A) Accounting and charging
B) Budgeting and charging
C) Budgeting and accounting
D) Costing and charging

5. What guidance does ITIL give on the frequency of production of service reporting?

A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be the same for all services
C) Reports should be produced weekly
D) Service reporting intervals must be defined and agreed with the customers

Solutions: