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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which statement about safety culture is CORRECT?

A) It eliminates flaws in a complex system
B) It treats failures as learning and improvement opportunities
C) It ensures that people are protected from danger
D) It encourages collaboration and discourages conflicting opinions

2. Which is a characteristic of a digital organization?

A) Digital technology enables IT to support business as usual
B) Digital technology is mainly used for supporting activities
C) Digital technology enables minor business transformation
D) Digital technology is mostly used for primary activities

3. Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A) Invest in value stream mapping tools to document workflows
B) Observe the work and ask questions to see what really happens
C) Create a continual improvement register to record suggestions
D) Ask the team members to fully document their concerns

4. What is the BEST way for a software development organization to encourage ethical behaviours?

A) By running workshops where people discuss scenarios that have ethical significance
B) By defining policy that requires ethics to be considered by staff
C) By using agile methods to ensure people focus on the detail of each individual sprint
D) By using machine learning algorithms to take decisions, instead of relying on people

5. An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?

A) Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models
B) Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
C) Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams
D) Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams

Solutions: