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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Communication Control Toolkit database
B) The Contact Center Manager Server database
C) The Contact Center Multimedia database
D) The Contact Center Manager Administration database

2. Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?

A) Cross out functionality not requested by the customer.
B) Add In quantities for each of the components in your solution.
C) Add the specific product names for components in your solution.
D) Create a version of this diagram for each location.

3. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A) They can host online video conferences with a maximum of 15 participants.
B) They can host online video conferences with a maximum of 5 participants.
C) They can host online voice conferences with a maximum of 15 participants.
D) They can have direct online video calling but no video conferences.

4. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) The email domain name must match the company domain name.
B) An email address is not required for Basic level users.
C) The email address for Basic level users does not need to be unique.
D) Any email address will work for Basic level users.

5. Refer to the Scenario: IT-FAC.

You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?

A) one-X Mobile Preferred using Windows smartphones
B) one-X Mobile Preferred using iOS or Android smartphones
C) Scopia Mobile using iOS or Android smartphones
D) Avaya Communicator using iOS or Android smartphones

Solutions: