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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What influences whether a service is perceived as valuable by a consumer?

A) The number of providers delivering the service to the consumer
B) The amount of money the service provider invests in resources
C) The service provider's ability to minimize their operational costs
D) The extent to which the positive effects of the service outweigh the negative ones

2. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A) Value streams and processes
B) Partners and suppliers
C) Organizations and people
D) Information and technology

3. What is the role of a governing body in an organization?

A) It is accountable for performance and compliance at the highest level
B) It is responsible for day-to-day operations
C) It manages the technical details of digital products directly
D) It focuses exclusively on financial reporting

4. Which practice is MOST likely to benefit from the use of chatbots?

A) Service level management
B) Change enablement
C) Continual improvement
D) Service desk

5. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Focus on value
B) Progress iteratively with feedback
C) Collaborate and promote visibility
D) Keep it simple and practical

Solutions: