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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A) Ensure the workshop schedule consider tome zone and language differences.
B) Reiterate the project objectives and the KPIs that will be tracked.
C) Describe work with other companies that has solved similar problem.

2. At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?

A) Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
B) Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
C) Ask the project manager for an additional resource to implement the new requests.

3. A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

A) One-on-one meetings
B) Demo prototype
C) Virtual whiteboard

4. The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint.
The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?

A) Identify dependent components.
B) Verify acceptance criteria.
C) Delete the definition of done

5. The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?

A) Refine the requirements to accommodate, both teams.
B) Start another project to address the EMEA team's requirements.
C) Focus on the NA team's requirements.

Solutions: