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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) When using a custom completion code, it needs to be included in a contact strategy.
B) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
C) One needs to include a system completion code in CCW to use a completion code.
D) Completion codes are hard coded and new completion codes cannot be created.

2. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The new POMDriverApp provided with the POM software was not deployed on the application server.
B) The user has incorrect roles assigned.
C) A remote database was not configured on the AAEP.
D) There are no Announcement Port licenses available for the POMDriverApp.

3. You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?

A) On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
B) On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
C) On the Report Data Configuration page of the EPM, enable Periodic Download.
D) Start your Media Processing Platform (MPP) servers.

4. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
B) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
C) Ensure that the Short Message Service (SMS) server is not down.
D) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

5. When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)

A) Microsoft Windows
B) Oracle Solaris
C) Linux
D) IBM AIX
E) Unix

Solutions: