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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
B) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
C) Use a single database with robust row-level security filters per tenant.
D) Implement separate virtual machines for each tenant, with dedicated application and database instances.

2. Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A) The size of the CRM database.
B) The number of agents.
C) The total number of calls per month.
D) The number of recorded hours per day, the audio codec used, and the retention policy.

3. In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A) Virtual Private Network (VPN)
B) Leased Lines (MPLS)
C) Public Internet without encryption
D) Local Area Network (LAN)

4. When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?

A) Memory (RAM)
B) CPU Cores
C) Storage Capacity
D) Network Interface Cards (NICs)

5. Which AICC feature directly supports the business goal of increasing revenue through cross-selling?

A) Automated callbacks to reduce wait times.
B) Real-time wallboard displays for supervisors.
C) After-call work (ACW) state for wrapping up the call.
D) CRM integration with screen pops that include product recommendations and customer history.

Solutions: