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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?

A) N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.
B) They are identical and can be used interchangeably.
C) 1+1 provides better performance, while N+1 is more cost-effective.
D) N+1 is for software, 1+1 is for hardware.

2. When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?

A) The network firewall.
B) The IVR menu.
C) Agent State Management (e.g., setting the agent to "busy" on outbound calls).
D) The call recording system.

3. In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?

A) The network IP address of the customer's device.
B) The time of day the interaction started.
C) The agent's login information.
D) The customer's identity, previous interaction history, and the current state of their issue.

4. What is the primary risk of setting an overly aggressive "dialing ratio" in a predictive outbound campaign?

A) A high number of abandoned calls, leading to compliance issues and customer dissatisfaction.
B) Lower connection rates.
C) Increased agent idle time.
D) Decreased call quality.

5. For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?

A) Preview Dialing
B) Progressive Dialing
C) Predictive Dialing
D) Power Dialing

Solutions: