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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) IT asset management
B) Change enablement
C) Service configuration management
D) Deployment management

2. What ensures that a service provider and a service consumer continually co-create value?

A) Service level management
B) Service offerings
C) Service relationship management
D) Service consumption

3. Which practice guarantees that users have a range of access channels to choose from to report problems?

A) Service level management
B) Incident management
C) Change enablement
D) Service desk

4. Which practice handles all pre-defined user-initiated service actions?

A) Service level management
B) Incident management
C) Service request management
D) Deployment management

5. Why should a service level manager carry out regular service reviews?

A) To ensure that agreements are written simply and are easy to understand
B) To capture information about service issues and performance against agreed goals
C) To collect information about service consumer goals and objectives
D) To ensure continual improvement of services, so that they meet the evolving needs of service consumers

Solutions: