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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the PRIMARY use of a change schedule?

A) To manage emergency changes
B) To manage standard changes
C) To support the 'incident management' practice and improvement planning
D) To plan changes and help avoid conflicts

2. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Service level management
B) Incident management
C) Change enablement
D) Continual improvement

3. Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A) Service level management
B) Change enablement
C) Continual improvement
D) Service desk

4. Which should be handled by 'service request management'?

A) A request to implement a security patch
B) A request to change a target in a service level agreement
C) A request to provide a laptop
D) A request to resolve an error in a service

5. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service level management
B) Relationship management
C) Continual improvement
D) Supplier management

Solutions: