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Exam Code: AB-210
Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365
Updated: Aug 08, 2026
Q & A: 91 Questions and Answers
AB-210 Free Demo download
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| Section | Weight | Objectives |
|---|---|---|
| Optimize AI-driven sales workflows and insights | 20-25% | - Configure Copilot for Sales - Set up conversational intelligence - Implement predictive scoring and relationship intelligence - Configure Sales accelerator and work distribution |
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Integrate Microsoft Power Platform components - Configure security and access for AI features - Design and configure sales data model - Set up core sales entities and relationships |
| Qualify and prioritize leads by using AI | 15-20% | - Automate lead routing and prioritization - Implement Sales Qualification Agent - Configure lead qualification processes - Fine-tune predictive lead scoring models |
| Develop deals by using intelligent opportunity research | 25-30% | - Configure forecasting and goal management - Optimize opportunity management workflows - Deploy and configure Sales Close Agent - Use AI for opportunity research and insights |
| Extend and enhance sales solutions with AI | 10-15% | - Monitor and optimize AI performance - Configure reporting and visualization - Implement collaboration features - Deploy and manage AI agents |
1. Hotspot Question
A company plans to implement AI capabilities in Dynamics 365 Sales to automate multiple seller workflow tasks.
The company needs to assign AI capabilities that provide the following:
- Must identify contextual insights about accounts before outreach.
- Must generate overviews of opportunity activities and emails.
- Must evaluate and qualify incoming leads automatically.
You need to match the appropriate AI capability to each seller workflow task.
Which configuration should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
2. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Configure the Sales Close Agent in Research mode.
Does the solution meet the goal?
A) No
B) Yes
3. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Configure the Sales Close Agent in Engage mode.
Does the solution meet the goal?
A) No
B) Yes
4. Sales representatives work remotely and access Dynamics 365 Sales from mobile devices.
Meetings are created in Outlook for the sales team.
Users report that after installing the mobile app, they are unable to update meetings by setting the Regarding record in the mobile app.
You need to ensure users are able to track meetings to customer records without issues.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.
A) Approve the mailboxes for the users.
B) Enable server-side synchronization in your environment.
C) Enable relevance search in Dataverse.
D) Configure a mobile offline profile.
5. You are creating a pricing list in Dynamics 365 Sales. All prices must end in $.98.
You need to select the function that establishes this pricing requirement.
What should you use?
A) Percentage
B) Pricing Method
C) Rounding Policy
D) Rounding Amount
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: D |
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