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Avaya IP Office™ Platform Support Certified : 78201X
Exam Code: 78201X
Exam Name: Avaya IP Office™ Platform Support Certified Exam
Updated: Oct 28, 2026
Q & A: 192 Questions and Answers
78201X Free Demo download
Certificates change trajectories. Candidates who earn the Avaya IP Office™ Platform Support Certified often open doors to better roles, broader responsibilities, and renewed trust from the people they work with — and PassTorrent's 78201X question bank is built to make that preparation count.
Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and System Administration | 10-15% | - System Administration
|
| Topic 2: IP Office Platform Architecture | 15-20% | - System Components and Licensing
|
| Topic 3: Troubleshooting and Maintenance | 15-20% | - Diagnostic Tools
|
| Topic 4: IP Endpoints and Clients | 15-20% | - Soft Client Applications
|
| Topic 5: Unified Communications Features | 20-25% | - Call Handling
|
| Topic 6: IP Office Installation and Configuration | 20-25% | - System Installation Procedures
|
Answers to Your Avaya IP Office™ Platform Support Certified Questions
Avaya states the following prerequisites for the Avaya IP Office™ Platform Support Certified: Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required..
Requirements can be updated, so verify them on the official certification page before you book.
The current exam information lists 60 questions for the 78201X exam, with 90 minutes minutes to complete them. Rehearsing under a timer at home makes that limit feel routine instead of rushed.
Our aftersales commitment includes a clear safety net. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. The exclusions are simple: exams taken within three days of purchase are not covered, the candidate name must match the payer, and free or expired products are ineligible. Alternatively, you may exchange the product for two others of equal value at no cost.
These are the main domains of the Avaya IP Office™ Platform Support Certified blueprint:
- IP Office Platform Architecture (15-20%)
- Security and System Administration (10-15%)
- IP Endpoints and Clients (15-20%)
The official outline continues with further domains — all covered in our question bank.
Delivery is instant: a download link appears the moment your payment clears, and an automatic email with the materials arrives within about a minute. Install on as many devices as you like, and if nothing shows up within two hours, our 24/7 support team will take care of it. Your purchase includes 365 days of free updates — every revision is emailed to you automatically — and a 50% renewal discount when the period ends.
Because the quality is built in, not claimed. Professional experts and advisors compile the 78201X bank against the real exam's format and objectives, hard-to-answer points receive careful expert-verified coverage, and the writing stays easy to comprehend for candidates at every level. Behind the content sits well-advised aftersales service: a strictly trained, patient support team available 24/7, an open ear for constructive feedback, a free demo before purchase, and 365 days of free updates after it.
Currently, the 78201X exam requires a passing score of 70, and the registration fee is $95 USD. These are Avaya's figures and may be revised, so confirm them on the official site before scheduling.
Avaya IP Office™ Platform Support Certified Sample Questions:
Question #1
What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
- A. It enables email communication between IP Office and the SMTP server without requiring login credentials.
- B. It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
- C. It requires login credentials to be entered for email communication between IP Office and the SMTP server.
- D. It disables email communication between IP Office and the SMTP server.
Correct Answer: C 🗳️
Question #2
A law enforcement organization wants to enable full-time automated authenticated recordings of speech from people calling an anonymous tip line, which is included as an option in their auto attendant. What are the two essential steps required to set up Avaya Contact Recorder to achieve this objective? (Choose two.)
- A. Select the time profile for Recording with suitable policies.
- B. Create a short code to start and stop recording with proper authorization.
- C. Set the recording destination to VRLA with encryption and integrity protection.
- D. Create a user for the Tip Line calls with necessary privileges.
- E. Configure a Tip Line folder in the Voicemail Pro drive with appropriate access controls.
Correct Answer: C,D 🗳️
Question #3
A customer is using Voicemail Pro and would like to configure voicemails to be sent to email. However, they would like to use the most secure method possible.
Which two methods can the technician suggest for sending voicemails via email? (Choose two.)
- A. TAPI
- B. SMTP with STARTTLS encryption
- C. SNMP
- D. Outlook
- E. MAPI
Correct Answer: B,E 🗳️
Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).
Question #4
A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?
- A. The Scopia video conferencing system is limited up to 10 participants.
- B. The 11th participant does not have the latest Scopia video conferencing software installed on their device.
- C. The customer's network bandwidth is not sufficient to support more than 10 video conference participants.
- D. The Collaboration Server license does not allow more than 10 participants in a video conference.
Correct Answer: D 🗳️
Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).
Question #5
A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.
Where in the IP Office Manager can the technician configure these logins?
- A. IP Office System Monitor Application
- B. IP Office Manager Network Configuration
- C. IP Office Manager Security Settings
- D. IP Office Softphone Application
Correct Answer: C 🗳️
Explanation: Only visible for PassTorrent members. You can sign-up / login (it's free).
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