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Exam Code: C9020-971
Exam Name: IBM Enterprise Storage Technical Support
Updated: Aug 04, 2026
Q & A: 55 Questions and Answers
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| Section | Objectives |
|---|---|
| Troubleshooting and Problem Resolution | - Use of diagnostic utilities - Diagnosing and resolving storage issues |
| Data Protection Technologies | - Backup and recovery concepts - Data protection solutions |
| Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
| Installation and Configuration | - Enterprise storage systems setup - Network connectivity and SAN configuration |
| Performance Optimization | - Performance analysis tools - Tuning storage performance |
1. Which data type will have the best compression ration with Real-time Compression?
A) File and print
B) Encrypted data
C) Databases
D) JPEG images
2. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?
A) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
B) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
C) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
D) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
3. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
A) ProtecTIER TS7650G
B) SONAS
C) XIV
D) DS8870
4. Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
A) IBM SAN Volume Controller built with IBM Spectrum Virtualize software
B) Storwize V3700
C) XIV Gen3
D) DS8870
5. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
A) Monitor
B) Service
C) Security Administrator
D) Copy Operator
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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