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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B) Set up a Receive node that uses a custom event that matches the user email.
C) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

2. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SAML single sign-on
B) TFTP authentication
C) SNMPv3
D) CAPF enrollment

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) Callback retry interval and queue backlog
C) Agent idle timeout
D) SIP registration expiration timer

4. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_write
B) cjp:config_read
C) cjp:user
D) cjds:admin_org_read

Solutions: