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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Für welche Praxis ist jeder in der Organisation verantwortlich?

A) Problemmanagement
B) Änderungskontrolle
C) Kontinuierliche Verbesserung
D) Service-Level-Management

2. Welche Aussage zu den Schritten zur Erfüllung einer Serviceanfrage ist RICHTIG?

A) Sie sollten bekannt und bewährt sein
B) Sie sollten kurz und einfach sein
C) Sie sollten komplex und detailliert sein
D) Sie sollten die Bearbeitung von Vorfällen beinhalten

3. Welcher Ansatz ist RICHTIG, wenn man den Leitsatz „einfach und praktisch halten“ anwendet?

A) Entwerfen Sie Kontrollen und Metriken und fügen Sie sie einzeln hinzu, bis alle implementiert sind
B) Fügen Sie Steuerelemente und Metriken nur hinzu, wenn sie benötigt werden
C) Fügen Sie nur Kontrollen und Metriken hinzu, die für die Einhaltung erforderlich sind
D) Entwerfen Sie zuerst Kontrollen und Metriken und entfernen Sie dann diejenigen, die keinen Mehrwert bieten

4. Was hilft direkt bei der Diagnose und Lösung einfacher Vorfälle?

A) Erfüllung von Serviceanfragen
B) Einsatz von Schichtarbeitsmustern
C) Skripte zum Sammeln von Benutzerinformationen
D) Erstellung eines temporären Teams

5. Welches Leitprinzip befasst sich IN ERSTER LINIE mit der End-to-End-Dienstleistungserbringung?

A) Optimieren und automatisieren
B) Fokus auf Wert
C) Zusammenarbeiten und fördern
D) Ganzheitlich denken und arbeiten

Solutions: