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HP Selling HP Printing and Computing Services Sample Questions:

1. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) ready to use, productive, enhanced customer experience, and peace of mind
B) configuration, deployment, usage, and care
C) sales, pre-sales, post-sales, and customer satisfaction
D) configuration, deployment, security, and warranty

2. Which devices are covered by K2 Graphics support service line (printing)?

A) Corporate, Enterprise and Public sector HP Laserjet printers
B) HP Tablets and Slates
C) HP Entry level Inkjet printers
D) HP Designjet printers

3. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT outsourced or IT Contract dependent
B) IT Managed or Non IT Managed
C) Internal or External
D) Managed IT and Partially Managed IT

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B) Partners selling HP hardware will be able to deliver their own branded services.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
D) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.

5. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
C) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets

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