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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Which coverage does HP Post Warranty Support Service provide?

A) Access to Level 2 help desk technicians
B) Extension beyond 12 months if needed
C) No-cost device repairs made with certified HP parts
D) Additional 12 months of support based on the product's base warranty or selected Support Service package

2. Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
B) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
C) End users cannot snooze the alerts.
D) Only non-hybrid employees can receive end user alerts directly on their device.
E) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

3. When can Device Life Extension be attached to hardware sales?

A) HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
B) HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
C) HP Device Life Extension is not available for HP hardware sales.
D) HP Device Life Extension can be sold anytime during the lifecycle of the hardware.

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